This page will help you troubleshoot common errors you encounter in your Google Base account.
How to View Feed Status Details
The steps below will show you the detailed, line-by-line error messages for your data feed.
- Log in to your Google Base Account
- Click on "Data Feeds" under the "My Items" tab.
- Click on "Details" under the column labeled "Last upload date & status"
Error: Missing Attributes
The following Google Base errors may cause some or all of your products to not be processed.
- The item is missing a required attribute.
- We were unable to match the attributes in this dsv (delimiter separated values) data feed line to the corresponding attributes in the header (first) row.
- You must enter an item title. *Title* is a required attribute.
- Product name missing
- We didn't understand the header (first) row of your file. Please make sure you're using valid attribute names.
To resolve these errors, please check the settings in your Google Base account as described below.
- Log in to your Google Base Account
- Click on My Items -> Data Feeds
- Click "edit" next to the data feed file name
- Verify that the "Use Quoted Fields" option is checked, and that the delimiter is Tab (\t)
- In our system, the "File Enclosure" must also be set to "Double Quote" for your feed. (Go to My Account → Manage → Modify Feed → and click on the Advanced Options button.)
Save any changes and resubmit from our site if necessary.
Warnings
The following messages are only warnings, and may be safely ignored.
- We recommend including this attribute.
- This expiration date is too far in the future.
Error: No Status
You may encounter a problem where our system shows a successful submission, but you do not see any items uploaded in your Google Base account. It may say "None" under the "Last upload date & status" column in your Google Base account.
To resolve this, check that the file name is exactly the same in both our site and in Google Base. The file name must end in .txt and it is case-sensitive. Also, remember that Google Base may take a few hours to display the status of a recently uploaded file.
Other Errors
If you encounter other errors, please send us the detailed, line-by-line error messages from your Google Base account using the Contact link in the footer.