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Problem: Submission is successful, but Google doesn't recognize feed

You can view your task results on the "Manage Feed > View Results" page for each data feed. If the task shows a successful submission, that means our server was able to upload the file via FTP to Google's FTP server. It does not mean Google has processed, or will ever process, the file.

If your Google Merchant Center Data Feeds page does not show that the feed is processing within an hour or so, check the following settings:

  1. Check that the file name you have specified on the "Manage Feed > Modify Settings" page exactly matches the file name on the Google Merchant Center Data Feeds page. The file name is case-sensitive.
  2. Check that the FTP Username and Password you have specified on the "Manage Feed > Modify Settings" page exactly matches what you have set on the Google Merchant Center FTP Settings page. Both username and password are also case-sensitive.
  3. Make sure you are logged into the correct Google account. Also, if you have a multi-client account with Google, make sure you are checking the settings for the correct sub-account.
  4. Check if Google is having any known feed processing issues on their Announcements and Known Issues forum.