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How do I pause, delete, or cancel a data feed?

Pause or Suspend a Data Feed

To pause your feed, just go to Manage Feed > Modify Settings and set the Update Frequency to Never.

Even though the feed is stopped, you will still be charged for 30 days for this feed. (This is because many shopping engines expire your listings after about 30 days.) After that, the fees stop automatically.

You can leave a data feed paused/suspended for at least one year, and usually longer. We typically delete unused feeds over one year only if the account is inactive and the specifications have gone out of date.

Suspend Billing for a Data Feed

If you wish to pause a feed and stop the billing for the feed immediately, please contact us and we can archive your feed by moving it to another account. You would contact us again to move it back into your account.

Delete or Cancel a Data Feed

To delete your feed, just go to Manage Feed > Delete Feed and click Delete. All the settings and history for this feed will not be recoverable. (We can manually restore settings from backup, but there may be a fee involved.)

When you delete the feed, the fees stop immediately. Take a screenshot of the Define Fields, Modify Settings, and other pages if you want to delete a feed temporarily, and perhaps add it back later. You would have to manually add it back. You can add/remove feeds at any time.

You must also cancel or close the merchant account associated with your data feed. Please contact the shopping engine's technical support for assistance with that.