How to give another user access to your Google Merchant Center account

This article is ARCHIVED.
The information in this article is likely to be out of date.

For maximum security of your account, please use these instructions to give us access to your Google Merchant Account.

1. Go to Create your Google Account
2. For First Name, enter GMA
3. For Last Name, enter your company name, e.g. MyStore
4. For Username, enter feeds.mystore, replacing mystore with your own store name.
5. Create a password and make note of it somewhere.
6. Enter birthday as Jan. 1, 1950
7. Select any gender
8. Leave Mobile phone and Enter your current e-mail blank.
9. Enter the text you see in the image to Prove you're not a robot
10. Check the box to agree to the terms of service
11. Click the Next Step button
12. Copy the new email address you created, e.g. feeds.mystore@gmail.com.
13. Sign out
14. Sign into your Google Merchant Center account
15. Go to Settings > Users
16. Click the +User button
17. Paste the email address you just created, e.g. feeds.mystore@gmail.com
18. Leave the Access level at Standard Access.
19. Click the Save button.
20. Send us the new email address and password using our Secure Login and Password Form

Optional - Grant Access to Adwords Account

You can also give access to your Adwords account by following these instructions.

1. Follow the Giving account access instructions at the following link to send an invitation to the new account: How to grant or remove access to your AdWords account
2. Log out of your main account
3. Log into Gmail as the new user
4. Open the Adwords invitation email and click the link to accept.
5. When prompted to Create Google Account, select I have an email address and password I already use.
6. Select I'd like to use my existing Google account to log into AdWords.
7. When prompted, enter the password again to confirm.
8. Log out of the new account
9. Log back into Adwords using your main account.
10. Go to the Users settings and confirm the invitation.

Why do I need to create a separate Google Account?

Google Merchant Center account has a Users tab where you can give other users access to your account. You can not simply grant access to the Google account associated with our email address, because each Google account can only be associated with one Google Merchant Center account. We do not maintain excess Google accounts for this purpose.

If you try to add our email address, you will see this error message: We were unable to add this email address because it is already associated with a different Merchant Center account. Therefore, you must create a new Google account specifically for us to login to your account using the steps above.

Advantages of Creating a Separate Google Account for GMA Access

1. Your primary Google account may be linked to many other Google services, such as Gmail, which we do not need access to.
2. Your primary Google account may have two-factor authentication and you may reset the password frequently, which makes it more difficult for us to access your account.
3. You can share the feeds account with other vendors who help you manage your advertising campaigns.

Alternate Option 1 - Screen shots or screen sharing

For quick troubleshooting, you can email us screen shots of relevant pages in your account using a free tool like Jing.

Alternate Option 2 - Send your Google account login/password (NOT RECOMMENDED)

We never require your Google account login/password, but you may provide it if you wish. Never send your Google account login/password by email, because email is inherently insecure. If you have sent it by email already, be sure to change your password.

Use our Secure Login and Password Form to send us your credentials securely.

For increased security, we store Google Merchant Center (and other merchant account) logins provided to us off-site in an encrypted password manager.