- Will I be charged if a task fails?
- Your account will be credited automatically if a task fails.
- Will I be charged if the data feed is not accepted by the recipient?
- No refund will be made if the recipient does not accept your product data, unless there is a technical flaw with the data format.
- Will I be charged for submission when my store has not changed?
- No. The system has an auto-skip feature. It cancels submissions if it is sure that your store data has not changed since the last submission, saving you submission fees. Auto-skip is enabled by default, but can also be disabled.
- Are there any hidden fees?
Accounts must be prefunded and there is a minimum payment of $10.00. Other than that, there are no hidden fees, maintenance fees, minimum contracts, or cancellation fees. Setup fees are at your option.
- What support do I receive?
- Included in your service is troubleshooting and technical support support by email. There is also help documentation available on the website.
- What if I want to cancel my service?
- You can stop your submissions at any time. If you want to close your account, we will provide a full refund of any remaining credit in your account (less free trial credit).
- What payment methods do you accept?
- We accept all major credit card payments, eChecks, and business checks. Payments are processed online through Paypal or Google Checkout, or may be mailed in.
- How do I reset or recover a lost or forgotten password?
- Please use our Password Reset page.
- How do I get my confirmation code after registering my account?
- The confirmation code will be automatically emailed to you upon registration. If you do not receive it, use our Resend Confirmation Code page. If that doesn't work, please re-register.
- Where can I find your terms of service and policies?
- Please see our Terms of Service page.
- How do I submit or upload my data feed after changing settings, updating pricing, adding items, republishing, etc.?
To run a submission manually, simply go to 'My Account > Manage > Submit a Task' and click the 'Submission' button. A task status page will appear.
You do not have to stay on the page or keep your browser open for the task to complete. Go to 'Manage > View Results' to view the submission history for the feed.
- How do I merge my accounts?
If you have multiple accounts with us that you would like to merge together, please contact us and provide us with the account email addresses of the account(s) you want to deactivate and account you want to keep. We will manually process your request. Feeds, alerts, and credit balances (excluding free trial credits) will be transferred, but not account credit history.
