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System Questions

How reliable is this service?

Our submission technology has been running continuously since early 2003, just after Froogle's inception in late 2002. We process millions of listings each day. Submissions run every morning and throughout the day as product information changes. Our system is available 24/7 to process data feed submissions on-demand. Our secure, dedicated hosting is provided by Pair Networks.

Custom Import and Google Feed Conversion

Our software can import data from your product catalog in almost any format. We can set up a Custom feed that can import from the data sources listed below. Your feed will include all of the features of our data feed service.

Request a Free Custom Feed Programming Quote
(Please include links to your product catalog and/or inventory files.)

  • Flat file format
    • Tab-delimited text file (.txt)
    • Comma-separated text file (.csv)
    • Pipe-delimited text file (.txt)
    • Fixed-width text file (.txt)
    • CSV or TXT feed files for other shopping engines
    • Any delimiter, enclosure, or escape character
  • XML Format
    • Google Atom XML files
    • Generic inventory or catalog XML files
  • Excel Format
    • Excel 2003 XML format (.xml)
    • Excel 2007 .xlsx file format (Office 2003)
    • Excel 5 (BIFF) .xls file format (Office 95)
    • Symbolic LinK (SYLK) .slk file format
    • OpenOffice Calc .ods file format
  • PC/UNIX/Mac file formats
  • UTF-8, ANSI, and other character sets
  • Automatic duplicate record handling

Please refer to our Integration Guide for best practices on how to develop an export routine for your website or store platform.

What shopping price comparison engines does your system submit to?

We now support a multitude of engines and can easily support more. Please see Data Feeds For Shopping Channels for a list of supported engines.

I received a Data Feed Error Notice but my FTP settings are correct.

If your FTP settings were previously working, then you can generally ignore the emailed notice about the failed FTP attempt. The FTP servers are relatively unreliable, and often will fail to accept a login even though a correct user name and password are supplied. Our automated system makes multiple attempts when it encounters an FTP error. Our system will email you if all the attempts fail. This is a relatively common occurrence with all the shopping engines.

To view the historical results of processing tasks, just go to "Manage Feed > View Results". You can quickly spot one-time errors there. To test your FTP settings, simply click the "Manage Feed > Test Feed Settings" link. If you see "success", then the error was a temporary one and can be ignored.

Generally, you can ignore the error and simply let the system retry on the next scheduled submission. However, if you want to refresh your product listings immediately, just resubmit your data feed manually.

What FTP settings can be configured?

You can configure your data feed to upload to any FTP server. On the Modify Settings page, configure the FTP server, username, and password. Use the Advanced Settings page to configure the port, initial directory, and mode (port/passive).

How do I change the display URL of my products?

Our feeds include a product URL for each item. You can customize these URLs by changing the Display URL setting in your data feed. Here are some of the reasons why you may want to customize the product links:

  • Add tracking codes for Google Analytics, Yahoo Analytics, etc.
  • Use the product URL from a custom field in your store catalog
  • Change the domain name of the URLs
  • Convert a non-www domain to a www domain
  • Add your own, custom tracking codes
  • Convert a file name to a full URL with domain name

To change the setting, please follow the steps below and contact us if you need assistance:

  1. From the Manage Feed > Define Fields page, look for the appropriate Product URL or link field, which will have a Display URL parameter.
  2. Click Edit for the field and follow the instructions on the page.
How do I set up feeds to the shopping engines?

Below is an overview of the steps required to set up data feeds to the various shopping engines.

  1. Check our Supported Feeds page to see if we support the shopping engine.
  2. Click the 'Merchants' link there, and sign up for a merchant account with the shopping engine. (Please contact us if we do not support a particular site.)
  3. You may have to make a minimum purchase or meet other requirements of the shopping engine.
  4. Once your merchant account is approved, check our Support page for feed setup instructions for the engine, if available.
  5. Add the feed to your Aten account from 'My Account > Add Feed', configure any fields as needed, and then run your first submission.
  6. Contact the shopping engine or check your merchant account dashboard to see if the feed was processed correctly.

If you get stuck on any step, feel free to contact us. If you would like optimization/set-up assistance, you can submit an Express Setup Request, and we take care of the feed setup. You would still be responsible for obtaining the merchant account, configuring your merchant account, managing bids, etc.

What is the static IP address of the server?

The static IP address of our server is:

216.92.2.10

This is the origin IP from which data feed files are uploaded. A few shopping engines, such as ShareASale, require this IP address for restricting access to upload to their FTP server. If you have IP restrictions on your website or firewall, you can white-list this IP.

How is quantity pricing or minimum order quantity handled?
Products sold in bulk:
Submit the price for the minimum number of products that you require a user to purchase.

Source: Product data specfication : price: Definition

Based on the above, it follows that:

  • You can not submit the discounted price for a bulk quantity.
  • You can not submit the price for a single item if a minimum purchase greater than one is required.

Google provides no mechanism to submit bulk quantity pricing discounts, so you must submit the price for the lowest purchasable quantity.

Our system always submits the lowest of the regular price or sale price. If this price corresponds to the total price for the minimum purchase quantity, then there is no issue.

However, if the price is for a single item, and there is a minimum purchase requirement, then we can program the feed to multiply the price times the minimum purchase quantity in your catalog.

Why do I see the message, "Store information no longer available"?

Sometimes, you may see the message, 'Store information no longer available', for one or more tasks in the "View Tasks" page. You will see this message when you have recently deleted a feed from your account. Deleting the feed deletes all the feed settings and results, but the task history will be preserved in your account. The tasks and messages will drop off the page after seven days.

How to update the ASPDNSF product export code.
  1. Go to Free Product Data Exporter for AspDotNetStoreFront
  2. Enter your password (This can be found in the "URL of CSV Data" setting on the "Manage Feed > Modify Settings" page.)
  3. Check the box to accept license agreement
  4. Download code file 1 of 2
  5. Download code file 2 of 2
  6. Replace the current files in your server's web root folder with the new files
  7. Ensure that the permissions are set correctly on the files
Resolving character encoding issues in your data feed.

In Google Merchant Center, you may see an error that says:

Encoding problem in attribute: description - Some of the characters in your items seem to be invalid. Please verify all the characters in your feed are valid for your selected encoding.

To resolve this, take the following steps.

  1. Verify that your data feed's "Encoding" setting in Google Merchant Center is set to "UTF-8".
  2. In your product descriptions and titles, replace the Windows characters listed below with the corresponding HTML entities.
    If you see this in your store then, replace it with this
    •
    ”
    “
    ’
    ‘
    ™
    ® ®
    ° °

Discussion

Microsoft uses a proprietary encoding (called CP-1252) for the bullet symbol and some other special characters, whereas most websites and data feeds use UTF-8. When you copy-paste from a Microsoft product into a website, some characters may appear as junk. Our system generates data feeds in the UTF-8 character encoding, which many shopping engines now require.

How to integrate your shopping cart with our data feed engine

Our data feed engine can integrate with your shopping cart if it provides a source data feed file that meets the following technical requirements and specifications.

  • What to Include: Any and all item data should be exported (except sensitive information like cost, supplier name, etc.). See below for details.
  • Format: product data export file in flat-file format (e.g. tab-delimited, pipe-delimited, comma-separated; XML is also supported)
  • Preferred Format: Excel-compatible CSV preferred - comma-separated, double-quotes enclosure, and double-quote escape character, CR/LF or LF as line separator.
  • Header: The first line must be a header that describes the column names.
  • Column names can be anything, in any order. They can be renamed or rearranged at any time. There is no restriction.
  • Location: on a fixed/unchanging HTTP or FTP URL
  • Unbuffered: start sending data immediately without long delays
  • Headers: include an accurate, last-modified HTTP header. This is optional and not important
  • Submit one line for each variant, if applicable.
  • There is no size limit
  • Export must deliver the data as fast as possible (finish within 30 minutes)
  • Compress the file for improved performance and reliability. You can use any common compression format, like zip, gzip, etc. The archive file and contents can be named anything. All the files in the archive will be decompressed and merged verbatim into a single file.

Once you have prepared the above, all you would provide us is the link to the file and then we would set up your data feeds. We can also provide you with an FTP location where you can upload the file. Please contact us for a quote. Example URLs:

http://www.store.com/data-export.csv
ftp://user:password@ftp.store.com/data-export.csv

Content Guidelines

  • The product must be purchasable online from your website.
  • The following product information is recommended:
    • unique identifier (SKU, product ID, product code, etc.)
    • non-zero price
    • image URL, link, file name, or path
    • product URL, link, file name, or path
    • product name or title
    • product description or caption
    • product condition (new, used, or refurbished)
    • product availability (in stock, out of stock, etc.)
    • UPC (universal product code), EAN, or ISBN (if available)
    • manufacturer part number (MPN)
    • brand (or manufacturer)
Set Up Instructions for Oodle Data Feed (Backfill Program)

These are the instructions to add a feed for Oodle's free backfill data feed program. The backfill program is limited to 15,000 items, and has numerous other restrictions.

Add Data Feed

  1. Go to the My Account > Add Feed.
  2. Select the Oodle Template and click Add.
  3. Enter your store source information and click Update. Leave FTP settings blank.
  4. Go to the Manage Feed > Define Fields.
  5. Edit the 'category', 'address', 'city', 'state', and 'zip_code' fields and enter an appropriate Default Value for each.
  6. Go to Tasks > Submit a Task and click Refresh.
  7. Go to Manage Feed > Product List and note the item count.
  8. Go to Manage Feed > Download Data Feed File and copy the File URL.

Set up Oodle Account

  1. Go to the Oodle Submit Feed page.
  2. Select Stuff as the Feed Category.
  3. Enter the Number of Listings in Your Feed that you noted above.
  4. Select Delimited Text as the File Format.
  5. Select CSV as the File Delimiter.
  6. Select Via URL as the Transfer Mechanism.
  7. Paste the File URL that you copied above into the Full URL of the feed box, and hen click Test Feed. You should see a message "Feed looks good. Please enter contact information below and click Submit. All fields are required. " at the top of the page.
  8. Fill in the remaining information in Step 2: Contact Information and Step 3: Your Website Information and then click Submit.
  9. The feed setup is complete. You should see a message saying "Thank you for submitting your feed request. You should receive an automated e-mail response shortly and then our Feed Management team will follow-up with your request.".
  10. Oodle will not provide technical support for the backfill program. But if you have questions, you can contact them via the Oodle Classifieds - Help Contact Form.
Can non-US merchants or sellers list products in the shopping engines?

In general, the US-based shopping engines only allow merchants based in the US.

Please contact the shopping search engine or refer to their terms and conditions to determine if they allow non-US based sellers.

We act as an intermediary, so merchant policies would still apply to you. While we can set up feeds for your store, you are ultimately responsible for determining if your listings are acceptable to the shopping website.

Item Error and Warning Help
id missing
'id' is a required attribute and should be set to the unique identifier, SKU, or product ID of the product.
title missing
'title' is a required attribute and should be set to the product name.
description missing
'description' is a required attribute and should be set to the product description.
image_link missing
'image_link' is a required attribute and should be set to the main product image URL.
invalid image_link
'image_link' must be a valid image URL starting with 'http'
yahoo error image detected
Yahoo store error-img.gif was detected
Related: Error images (all red square images) in Yahoo Store feeds
magento no_selection image detected
Magento product/no_selection image was detected, which is not a valid image URL.
volusion nophoto.gif image detected
Volusion nophoto.gif image was detected, which is not a valid image URL.
link missing
'link' is a required attribute and should be set to the product URL.
invalid link
'link' must be a valid product URL starting with 'http'
price missing
'price' is a required attribute and should be set to the product selling price.
Related: Why don't product sections, products with zero price, or items marked non-orderable show up in the product list?
price is zero
Items with zero price are not allowed.
Related: Why don't product sections, products with zero price, or items marked non-orderable show up in the product list?
zero sale price detected
Items with zero sale price are not allowed.
Related: Why don't product sections, products with zero price, or items marked non-orderable show up in the product list?
invalid condition
'condition' must be one of the following values: 'new', 'used', or 'refurbished'
Related: Configuring the 'condition' attribute for Google feeds.
invalid availability
'availability' must be one of the following values: 'in stock', 'out of stock', 'available for order', or 'preorder'
Related: How to configure Google Shopping Availability attribute
invalid online_only
'online_only' must be one of the following values: 'y', 'n', or ''
invalid age_group
'age_group' must be one of the following values: 'adult', 'kids', 'toddler', 'infant', 'newborn' or ''
Related: Google Required Attributes for Apparel Items (US-sellers)
invalid gender
'gender' must be one of the following values: 'male', 'female', 'unisex', or ''
Related: Google Required Attributes for Apparel Items (US-sellers)
2 of 3 of brand/MPN/GTIN are required
A minimum of two of the three identifier fields (brand, MPN, and GTIN) must be filled in with properly formatted and factually correct data.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
invalid UPC
UPC must always be 12 numeric digits. Use leading zeros if needed.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
invalid GTIN
GTIN must be a valid UPC, JAN, EAN, or ISBN.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
invalid JAN
JAN must be 8 or 13 numeric digits.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
invalid EAN
EAN must be 8, 13, or 14 numeric digits.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
invalid ISBN
ISBN must be 10 or 13 numeric digits, or 9 numeric digits followed by an 'X'.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
invalid MPN
MPN must be at three or more characters.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
prohibited text '{x}' found in {x}
The specified keyword is not allowed in any field and will cause the item to be disapproved.
Related: Items disapproved due to shipping terms in the product description
10000 character limit exceeded in {x}
Each attribute may only have up to 10,000 characters.
age_group required for apparel items
Age_group must be set to one of the following values for apparel items: 'adult', 'kids', 'toddler', 'infant', or 'newborn'.
Related: Google Required Attributes for Apparel Items (US-sellers)
gender required for apparel items
Gender must be set to one of the following values for apparel items: 'male', 'female', or 'unisex'.
Related: Google Required Attributes for Apparel Items (US-sellers)
invalid google_product_category
'google_product_category' must be one of the official categories from the Google taxonomy. Only one category can be specified. Spacing is important, but capitalization is not. You must use the 'Text' format, either with or without double-quotes.
Related: Google Product Category and Product Type attributes
id too long
'id' must be 50 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
link too long
'link' must be 2000 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
mobile_link too long
'mobile_link' must be 2000 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
image_link too long
'image_link' must be 2000 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
additional_image_link too long
'additional_image_link' must be 2000 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
brand too long
'brand' must be 70 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
mpn too long
'mpn' must be 70 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
gtin too long
'gtin' must be 50 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
item_group_id too long
'item_group_id' must be 50 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
custom_label_0 too long
'custom_label_0' must be 100 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
custom_label_1 too long
'custom_label_1' must be 100 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
custom_label_2 too long
'custom_label_2' must be 100 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
custom_label_3 too long
'custom_label_3' must be 100 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
custom_label_4 too long
'custom_label_4' must be 100 characters or less.
Related: Google Feed Warning: Value too long in attribute: id
description less than 15 characters
The description is recommended to be at least 15 characters long.
title over 70 characters
The title is recommended to be less than 70 characters long.
Related: Title Length for SEO: Importance of the 70 character limit for Google
missing google_product_category
Google_product_category is a strongly recommended field.
Related: Google Product Category and Product Type attributes
outdated google_product_category
The google_product_category is outdated. Please use a category from the latest official taxonomy.
Related: Google Product Category and Product Type attributes
missing product_type
Product type is a recommended field. It is not required. Set a Default Value if desired by going to Manage Feed > Define Fields and editing the field.
Related: Google Product Category and Product Type attributes
color required for apparel items
A 'color' value is required for all items in Apparel & Accessories. The color must be the dominant color of the pictured item.
Related: Google Required Attributes for Apparel Items (US-sellers)
invalid identifier_exists
'identifier_exists' must be one of the following values: 'true', 'false', 'yes', 'no', or ''
identifier_exists false but identifiers provided
When a minimum of two of the three identifier fields (brand, MPN, and GTIN) are provided, 'identifier_exists' may not be 'false'.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
size required for clothing and shoes
A 'size' value is required for items in Apparel & Accessories > Clothing and Apparel & Accessories > Shoes. Specify the size of the pictured item, or the most common size of the item.
Related: Google Required Attributes for Apparel Items (US-sellers)
GTIN missing for designated brand
The brand is designated to require a GTIN.
Related: How should I configure the brand, MPN, and GTIN/UPC fields?
Submitting duplicate copy of store to shopping engines is not allowed

All of the major comparison shopping engines have policies that prohibit merchants from submitting the same product listing multiple times via different stores under the same ownership. If they were to allow it, then the shopping engines would be full of spam and this would create a poor experience for shoppers.

Google Shopping enforces this policy by disapproving your listings without notice or explanation. Your account could be suspended in its entirety.

Google doesn't allow items to be submitted more than once. (Landing Page Quality - Duplicate and Borrowed Content)

Bing Shopping enforces this policy during the merchant review period when you first add your store to their merchant account. Your account will never be activated.

We have no control over feed disapproval by shopping engines, and provide no refunds of any kind due to feed disapproval due to policy violations, whether the reason for the disapproval is known or not.

We do not advise of and strongly discourage any workarounds for submitting listings multiple times via different stores or merchant accounts.

The only workaround we support is via product filtering and duplicate exclusion techniques. We can submit unique subsets of your products from each store, thereby ensuring that each product is only listed once.

For example, suppose Store A and Store B contain the same 200 items. We can submit 100 in the feed for Store A, and the other 100 in the feed for Store B. This will send some traffic to each store, and comply with Google policies.

BigCartel to Google Shopping Data Feed

We support BigCartel data feeds to the shopping search engines.

Use your JSON store export URL in the feed settings. It will look like this: http://api.bigcartel.com/storename/products.json

Please note that the BigCartel product export does not contain UPC, Google Product Category, or Manufacturer Part Number fields. If you need that information submitted in your feed, you will have to embed that information in the product description. We recommend embedding it using microdata format. You can copy/paste the HTML code below:

<div itemscope itemtype="http://schema.org/Product"
    style="display:none;">
<span itemprop="googleProductCategory">
  Electronics > Communications > Telephony</span>
<span itemprop="model">ME305LL/A</span>
<span itemprop="gtin13">0885909727445</span>
<div itemprop="brand" itemscope
     itemtype="http://schema.org/Organization">
  <span itemprop="name">Apple</span>
</div>
</div>

Please contact us if you have any questions or would like a BigCartel feed set up for you.

osCommerce to Google Shopping Data Feed

We support osCommerce data feeds to the shopping search engines. We support most versions of osCommerce, including osCommerce 2.2, osCommerce 2.3.x, and CRE Loaded.

Please contact us if you have any questions or would like a osCommerce feed set up for you.

How to set minimum required listings for the Feed Safeguard feature

The Feed Safeguard feature allows you to set a minimum number of listings required for the feed to be generated or submitted. This can help prevent temporary error conditions from causing listings to be inadvertently deleted.

You will get an email notice whenever the feed is not generated or submitted due to insufficient listings, allowing you to take necessary action.

This feature available for all data feeds, and is disabled by default. To enable (or disable) the feature, follow these steps:

  1. Go to My Account.
  2. Click Manage for the desired feed.
  3. Make a note of the unfiltered listing count.
  4. Click Advanced Feed Settings.
  5. To enable the Feed Safeguard feature, enter a number in the Minimum Listing Requirement setting that is somewhat less than the unfiltered listing count. You will want to set it low enough such that normal changes to your store do not trigger the safeguard.
  6. If you want to disable the Feed Safeguard feature instead, enter zero in the Minimum Listing Requirement setting.
  7. Click the Update button to save the settings.

Whenever the feed would contain less listings than the number you entered, the submission/refresh task will be cancelled, and you will be sent an email Feed Safeguard notice.

If you receive a Feed Safeguard notice, you can follow the link in the email to check the Manage Feed page for the status of the feed. If everything is normal, then you can lower the number in the Minimum Listing Requirement setting using the instructions above.

Feed Safeguard settings are entirely separate from Feed Monitoring for Google Shopping settings.

11 Main Product Data Feed

We now offer product data feeds to 11 Main.

Our 11 Main product data feed follows the latest 11 Main template and feed specifications, and includes all your product images. We refresh the feed with your latest product catalog on a daily basis, with automatic adding, updating, and deleting of items. We can also submit your product variations of size and color, with proper formatting of parent and child rows.

The 11 Main product data feeds are currently in beta and require a Custom feed, so please contact us for information on setting one up.

WooCommerce Wordpress Shop Data Feeds

We support data feeds for WooCommerce/Wordpress shops at this time if you purchase and install the Google Product Feed extension into your Wordpress website.

We can submit your feed to all major shopping engines. Please contact us if you do not find a template for your shopping channel.

WooCommerce is a freely available eCommerce plugin that enables shop facilities on your WordPress website.

After installing the plugin, please submit an Express Setup Request and include a login to your Wordpress Admin.

How do I add fields or attributes to my data feed?

These instructions describe how to add fields or attributes to your data feed.

  1. Go to Manage Feed > Define Fields.
  2. Select Public | Catalog Field in the Add Field drop-down box, and click Add to go to the Add or Modify Field page.
  3. Enter the name of the field as you want it to appear in the feed in the Name box.
  4. If you have a Custom feed, select where you want the new field to be located in the Position drop-down box. The position defaults to the end of the feed. You can always move the field later from the Define Fields page.
  5. Leave the Default Value box blank. You can enter a value if you want something filled in automatically by our system when the value for the field in your catalog is blank.
  6. In the Field Name box, enter the name of the field from your catalog. You can also select it from the Available Fields drop-down box to auto-fill it.
  7. Select Enabled. If you select Disabled, the field will not be in the feed output file, but you can still view the data in our system and add filters on the field.
  8. Click Add to finish adding the field.
  9. Refresh the feed or resubmit the feed from the Manage Feed > Submit a Task page to generate a new feed file.

You can go to the Manage Feed > View Random Product to see a sample item listing and verify that the field showed up.

If you need HTML removed from the values, then select the Public | Catalog Field (HTML-stripped) field type.

Express Feed Setup Prerequisites Checklist

Platform-specific instructions

To give our system access to your store data, please refer to the Set up your Store Export Instructions.

Google Shopping Setup Prerequisites

Bing Ads Setup Prerequisites

  • Create a BingAds Account
  • Add a payment method in the Accounts & Billing
  • Under Tools > Bing Merchant Center, click Create a store and follow the instructions
  • Make sure your website URL is verified in Bing Webmaster Tools
Pricefalls Setup Guide

Please complete the steps below to set up your feed for Pricefalls.

  1. Add a feed a Pricefalls feed for your platform from the Add Feed page in your account.
  2. Make sure to select the Pricefalls template. If you do not see it in the list, please let us know your store platform and we will add it.
  3. Configure the store source settings on the Modify Settings page for the feed by using the Store Source Setup instructions.
  4. Contact your Pricefalls account representative, and ask them to set up an FTP account for uploading your feed.
  5. Enter the FTP username and password onto the Modify Settings page for the feed.
Shopping Cart Migration Services

We do not offer migration services to move your store templates, product data, and images from one e-commerce platform to another.

We recommend Cart2Cart Shopping Cart Migration Services, which specializes in this type of service for a reasonable cost.

You can also check with your e-commerce platform, as they may have special offers to migrate your store.

3dcart Product Data Feed to Google Shopping and More

We support 3dcart data feeds to shopping engines.

You must set up a product export from your 3dcart store of all product data, scheduled to run daily.

  1. Log into your 3dcart Online Store Manager
  2. Go to Products > Export/Import
  3. Click the Schedule button for the Products export.
  4. Select the settings listed below:
    • Enabled - checked
    • File Name - products.csv
    • Schedule - every 24 h at 1:00:00
    • Action - Save File (Folder: assets/exports/)
  5. Click the Save Changes button.
  6. Repeat the above steps for Product Options, and set the file name to productoptions.csv.

After you set up the product export, you can set up the feed in your account using these instructions:

  1. Go to My Account > Add Feed
  2. Select the appropriate template and add the feed.
  3. Go to Manage Feed > Modify Settings
  4. Replace YOURDOMAINHERE with your store's domain. The URL will look like this: http://www.YOURDOMAINHERE.com/assets/exports/products.csv
  5. Go to the Manage Feed > Define Fields
  6. Click Edit for link and image_link fields, and replace YOURDOMAINHERE with the domain of your store.

Please contact us if you have any questions or would like a 3dcart feed set up for you.

Shopbot.ca Data Feed Setup Guide

Please contact us if you have any questions or would like a Shopbot.ca feed set up for you.

How to set up infrequent feeds to save money

If your store changes very infrequently — less than once per month — then you can just run the feed when the feed changes to save money.

You can download the feed file and upload it to your store, and then set up Bing and Google to fetch the feed from your store daily instead of receive it by FTP from our system. Most shopping channels can be configured this way.

The feed billing stops after 30 days automatically, so you would only pay for the months you use the feed, rather than all 12. Please contact us if you need assistance with setting this up.

'Smart' product category selection for product_type

When an item is classified under multiple categories in your store, our system automatically selects the most appropriate category for use as the product_type. If available for a store platform, the field will be named 'aten_smart_category'.

'aten_smart_category' can be mapped to 'product_type' or used for our Categorization Service.

The system computes a score for each category assigned to the item. Categories with higher depth/length have higher scores. Categories that do not indicate a product type are demoted, e.g. 'Sale', 'By Brand', 'New Items', 'Holiday Special', etc. The category with the highest score is the 'smart' category.

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