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Error Installing BigCommerce App: Detected Browser Preventing Cross-site Cookies

When installing our Product Data Feed BigCommerce App, you may encounter the following error message:

We have detected that you are using a browser which is preventing cross-site (3rd party) tracking cookies. In order to install this application, you must temporarily enable cross-site cookies to allow information to be shared with the developer of the application. How to disable 3rd party cookies.

This an issue specific to the BigCommerce App Atore, and is not something that we can resolve on our end.

To fix the error, any of the following recommendations might work:

  • Enable 3rd party (cross-site) tracking cookies in the browser settings
  • Try 'incognito' or 'private' browsing mode
  • Use an entirely different web browser
  • Temporarily disable privacy-related web browser extensions
  • Temporarily disable anti-virus software

If all else fails, the last option is to manually create the credentials using these instructions: BigCommerce Store API Account Setup (OAuth Token). However, this should be avoided since it is a a much more manual procedure.