Click here to close this tab and return to the app.

BigCommerce Shopping Feeds Setup Guide

BigCommerce Feed Setup - Step 1 of 3

Our system fetches the product data from your BigCommerce store via a user account that you set up using the instructions below. Make a note of the WebDAV Password, which will need to be entered into the feed settings on our system. These instructions apply to all shopping channels, including Google Shopping, Bing Shopping, etc.

  1. Log into your BigCommerce Store Control Panel as a store owner or admin.
  2. Go to Settings > Account Settings > Users
  3. Click the Create a User Account button.
  4. Enter the following information:
    • Email: support email address
    • Status: Active
    • Permissions
      • User Role: Custom
      • Sales Staff Permissions: None
      • Sales Manager Permissions: Export Products and Manage Export Templates
      • System Admin Permissions: None
      • Single Click Apps: leave blank
    • Enable WebDAV?: Yes, allow this user to use WedDAV
  5. Note the WebDAV Password, which you will need to put into your feed settings.
  6. Click Save

NOTE: If you had added an API user using our old instructions, go to Setup & Tools > Legacy API Accounts, and delete the atensoftware API account. At present, the Legacy API Account is only required for multiplied feeds.

BigCommerce Feed Setup - Step 2 of 3

Our system uses a product export in your BigCommerce store to quickly and efficiently retrieve your product data. Use the instructions below to set up the export.

  1. Log into your BigCommerce Store Control Panel as a store owner or admin.
  2. Select Settings > Advanced Settings > Export Templates.
  3. Click Create an Export Template.
  4. In the Template Name box, enter "aten" without quotes.
  5. Under Export Options, uncheck all the boxes except Enable Products Exporting?.
  6. Under Product Export Options, check the box for Include Product Options?.
  7. Leave all other settings at defaults and then click Save & Exit.

If you have a very large store (over 100,000 products or over 2 GB export file size), you can improve performance of the feeds greatly by customizing the BigCommerce product export.

BigCommerce Feed Setup - Step 3 of 3

Please return to the Google Shopping Data Feed Setup Guide to complete your feed setup.

We recommend our feed optimization service for the best results. You can Submit an Optimization Request and receive a customized optimization report.

If you would like us to fully set up and optimize the feed, you can purchase our Setup and Optimization Service. There is a one-time fee associated with this service.

To purchase the setup service, include the WebDAV password in the 'Additional Comments' field of our Express Setup Request Form, and click Submit Request.

BigCommerce Legacy API User Setup (API Token)
  1. Log into your BigCommerce Admin
  2. Go to Advanced Settings > Legacy API Settings
  3. Click Create a Legacy API Account
  4. Enter 'atensoftware' as the Username
  5. Click Save
  6. Copy the API Token
  7. Go to the Secure Login and Password page on our site
  8. Enter 'atensoftware' as the Login and the API Token as the Password. Leave other settings at the default.
  9. Click Submit

Source: BigCommerce Support - Legacy API Accounts

BigCommerce Store API Account Setup (OAuth Token)

For some Variant/Custom feeds, we may need access to the BigCommerce API to fetch additional information that is not part of the CSV Product Export. Here are the instructions to do that:

  1. Log into your BigCommerce Store Control Panel
  2. Go to Advanced Settings > API Accounts
  3. Click Create API Account
  4. Enter 'atensoftware' as the Name
  5. Under OAuth Scopes, select the following:
    Products - readonly
    Information - readonly

    Leave all others at none
  6. Click Save
  7. Download the .txt file to your computer
  8. Send the .txt to email address or send the contents of it using our Secure Login and Password page on our site