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Archived News for 2014

FTP Password Reset Instructions - Dec 23, 2014
Detailed FTP password reset instructions for the most popular shopping engines are posted here: FTP Password Reset Instructions for Each Shopping Engine To view yesterday's announcement about the FTP password leak, see here: FTP Accounts Leak
FTP Accounts Leak - Dec 22, 2014
We have completed the investigation and found the source of the FTP username/password leak from last Friday. Unfortunately, it originated from our website. One page on our site had a "SQL injection" vulnerability, which allowed the hacker to obtain many of the FTP account server,... Read More
Google Merchant Center problem with data feed file: "ftpchk3.txt" - Dec 20, 2014
About 30 of our customers notified us that they received this message from Google around 5-6pm EST on 12/19/2014. Dear Google Merchant Center user,   On December 19, 2014 2:23:25 PM PST you uploaded to Google Merchant Center via FTP a file named "ftpchk3.txt", but you don't have a... Read More
Google Feed Character Length Limits - Sep 20, 2014
If you have a Google Shopping feed with us, we have modified it to comply with Google's new character length limits. Almost all the changes have been accommodated automatically, however, we recommend that you check your Google Validation Reports for any remaining issues. Currently,... Read More
Bing Feed Upgrade - May 4, 2014
If you have a Bing feed with us, it will be upgraded in the next few days to the latest specifications to support the new Bing Product Listing Ads. You do not need to take any action; this change will be implemented automatically. If you have a Custom Bing feed, we have already upgraded... Read More
Google Feed Upgrade - Apr 13, 2014
All feeds to Google Shopping will be upgraded in the next few days with the new Shopping Campaign attributes listed below. You do not need to take any action; this change will be implemented automatically. custom_label_0, custom_label_1, custom_label_2, custom_label_3, custom_label_4 -... Read More
New Pricing Announcement - Mar 31, 2014
In the last two years, we have continued to improve our service. Here are some of the key improvements: Free Monitoring Service for Google Shopping- notifies you of disapproved items and prevents erroneous submissions Bidding by price breaks Many upgrades to feed templates Faster... Read More
adwords_query_parameter Attribute and Server Upgrade - Mar 1, 2014
If you have a Google Shopping feed, you may have received a notice from Google with the following subject: "Upcoming Change to the Google Shopping 'adwords_query_parameter' Attribute". There is no need to take any action. We will update all Google feeds automatically in an upcoming... Read More
10th Anniversary Special - Two Months Free Trial - Jan 30, 2014
** This offer expired on 12/31/2014. ** We have been submitting feeds continuously since 2004. To celebrate our 10th anniversary, we are offering all new customers two months of free service! When you sign up, your account will start off with a free trial credit of $33.00, which is good... Read More
Bing Rich Captions Opt-in Required and Refund - Jan 25, 2014
It has come to our attention that Bing Rich Captions is an opt-in only program. To opt-in and continue your free Bing Rich Captions listings, you must follow the Rich Captions Opt-in Instructions. These are the same instructions that we emailed to you on Jan. 17th. If you already... Read More
Bing Rich Captions Issue and Categorization Service - Jan 17, 2014
Bing Shopping changed to Bing Rich Captions in the middle of last year. Bing no longer provides a separate shopping search engine. Instead, if you participate in Bing Rich Captions, then Bing displays your product price and/or image embedded in the main search results. The program remains... Read More
Monitoring for Google Shopping and Feed Safeguard - Jan 16, 2014
We are excited to announce two, awesome new features, both free! First is our re-released and improved monitoring service for Google Shopping. This service will check your Google Merchant Account for the number of active product listings every day, and email you if the number goes below... Read More