How to grant a user access to your Google Merchant Center account
Please follow the steps below to grant us access:
- Sign in to your Google Merchant Center account
- Click the 3-dot icon dropdown in the upper right hand corner
- Select Users
- Click the round, blue, plus sign button under the Merchant Center users heading (Do not use the Add Email Contact link)
- Enter the email address below.
- Select both Admin and Standard as the role
- Click Save
To revoke access, refer to the full instructions provided by Google here: User access for Merchant Center.
On February 24, 2017, Google made it much drastically easier to grant limited access to a Google Merchant Center account to another Google user. Access to your account is NOT required for your feed service. It can be helpful for troubleshooting though.
Alternate Option 1 - Screen shots
For quick troubleshooting, you can email us screen shots of relevant pages in your account using a free tool like Jing.
Never Email us your Google Account Login and Password
We never require your Google account login/password, and there is no longer any need to provide it for any reason. Please do not send us your Google account login/password. Even if you send it, it will not work, because Google requires two-step verification which we will not be able to bypass.
NOTE: Never send any account login/password by email, because email is inherently insecure. If you have sent it by email already, be sure to change your password. Instead, if necessary, you can use our Secure Login and Password Form to send us your non-Google credentials securely.
For increased security, we store merchant account logins provided to us off-site in an encrypted password manager.
Lasted Updated: August 8, 2019Send Feedback